Please also note that you do not have a statutory cancellation right for customized products. All sales involving customized products are final, and may not be returned. Please note that if the Commerce Cloud returns process is not followed, Commerce Cloud is not responsible for returns lost in transit to us. Returns with complete documentation receive priority.
It may take up to two billing cycles for the credit to appear on your credit card statement. We'll do everything we can to take care of your return quickly. Please note that we are unable to accept returns for customized products. They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods).Please see Return Instructions for details on the returns process. This 28 day period commences the day after your order has been shipped. They are received back at our Returns Department located at XXXXXX normally within 28 days.You may return goods and receive a refund provided: This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of the website.
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If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. Please note that calls to 1 (800) 8 that are not made from a US landline may be subject to a charge. If you are unhappy with the goods in any way please contact our Customer Service Team at or call 1 (800) 8 as soon as possible. Please contact our Client Care Representative Online or call 8, Mon to Fri excluding Public Holidays, 1000-1900 and we will arrange for our carrier to collect the products from you.We want you to be entirely happy with your purchase from us. Please note, Chanel online boutique orders cannot be exchanged, but you may, subject to these terms and conditions, return an order to receive a refund. Please note that returns will not be accepted at any other retail outlet that sells CHANEL products.Īll refunds will be credited to the original card/method that was used for payment, and refund processing time may vary depending on your bank. All returns remain at CHANEL’s sole discretion. Such products may also not be eligible for return. For certain products, it may not be possible to determine if the product has been used (for example, the product may not be sold sealed or in any package). For hygiene and safety reasons, products that have been unsealed or used are generally not eligible for return. You can return all or part of your CHANEL online boutique order within 14 calendar days from the date of order delivery, provided products are in original packaging with packing list and original receipt.
WHAT ARE YOUR RETURN / EXCHANGE POLICIES ? Please note, Standard delivery is between 2 – 4 working days, and all deliveries are contact free. CHANEL is pleased to offer complimentary standard delivery for all orders.ĬHANEL offers the following delivery option: Standard Delivery. All orders placed on the Official Online Boutique are uniquely packaged by CHANEL and delivered in Singapore.
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